This is a free and open-source software that provides support for many third-party APIs and models. It is normal to encounter bugs and usage problems. You can try to solve the problems in the following ways:
Read the documentation https://www.pyvideotrans.com
Ask questions online https://bbs.pyvideotrans.com
Discord chat system, invitation link https://discord.gg/s4jU6jeM
Post an Issue on GitHub https://github.com/jianchang512/pyvideotrans/issues
Send a private message to the WeChat official account, and AI will provide intelligent replies.
Please note when asking questions:
You must provide the entire software screenshot at the time of the error, so that you can see the version number in the upper left corner and the selection of each option in the software.
If there is red error information, it needs to be displayed in the screenshot.
Open the logs folder under the software directory, upload the latest log file, or copy the last 30 lines of the file at the time of the error.
Question Etiquette:
Remember that this is a free software, anyone can download and use it for free. The developer does not charge users any fees, so there is no obligation to answer your questions. However, polite questions and detailed error information will help you get timely replies.
As a non-profit open source project created out of interest, it is impossible to provide manual customer service and dedicated maintenance support. If you find that there are too many bugs or it is unpleasant to use, you can choose products provided by other commercial companies. There is no need to specifically open a post to complain, which is harmful to others and not beneficial to yourself. Of course, polite suggestions and feature requests are welcome and can be posted on GitHub Issues.
Help Project Maintenance
It is uncertain whether the project will survive or continue to be maintained. Of course, if some help can be obtained, the possibility will be greater. If you think the project is worth long-term maintenance, you can consider helping the project in the following ways.
Submit a pr on GitHub (https://github.com/jianchang512/pyvideotrans) to help fix bugs and optimize code.
Write usage documentation, common problem solutions, usage skills, usage videos, etc., and submit the relevant website via private message on the official account. The developer will recommend it on GitHub ReadMe and the documentation site.
Provide small donations. You can open this website https://pyvideotrans.com/about and scan the WeChat and Alipay QR codes on the page to provide small donations. The donation amount and related information will be displayed on this page.